We believe that memory keeping is not just a platform for creativity but a powerful tool for storytelling and creating meaningful connections.
Store Policy
Customer Care & Policy Statement
Welcome to Wilson|Wilson. We are committed to delivering exceptional digital products and ensuring that your experience with us is seamless and transparent. Below, you will find our refund policy, terms of use, and contact information to help you navigate any concerns confidently.
Refund Policy on Digital Products
As digital products are intangible and instantly accessible, refunds are not offered. However, we will consider refunds in the following exceptional circumstances:
-
Technical Issues: If a technical fault directly attributable to us prevents access to the product despite reasonable troubleshooting efforts.
Refund Request Process
To request a refund, you must:
-
Submit your request within 14 days of purchase.
-
Provide proof of purchase and a detailed explanation of the issue.
-
Collaborate with our support team to attempt a resolution before a refund is granted.
Refunds, if approved, will be processed within 7 business days.
Exclusions: [Refunds will not be provided for:]
-
A change of mind.
-
User error.
-
Incompatibility with unsupported devices or software.
Terms of Use for Digital Products
By purchasing or downloading any of our digital products, you agree to the following legally binding terms:
Licence Agreement
You are granted a non-exclusive, non-transferable, perpetual licence to use the product for personal purposes only.
Prohibitions
-
You may not:
-
Redistribute, resell, or share the product in any form.
-
Circumvent or bypass any Digital Rights Management (DRM) measures.
-
Modify the product for redistribution purposes.
-
Ownership
All intellectual property rights, including copyright, remain the sole property of Wilson|Wilson. Unauthorised use, reproduction, or distribution of our products may result in legal action.
Revocation of Licence
We reserve the right to revoke your licence without notice if these terms are breached.
Limitation of Liability
To the fullest extent permissible under applicable law, Wilson|Wilson shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our digital products. This includes, but is not limited to, loss of data, revenue, or opportunity.
Contact Us
We are here to assist you with any queries, concerns, or feedback:
-
Email: contact@wilsonwilson.org
Response Times
We aim to respond to all enquiries within 24–48 hours during business hours [Monday–Friday, 9.00 AM–5:00 PM ACST]. Please note that response times may vary during the weekend and public holidays. We are not open Sundays.
Accessibility
If you require assistance with accessibility or have specific needs related to our digital products, please reach out to us via email. We are committed to making our products and services inclusive.
Payment Methods
-
Credit /Debit Cards
-
PAYPAL
-
After Pay